Terms & Conditions

Welcome to Aspen Health System. Our platform is designed to help individuals connect with healthcare providers and access medical coordination and billing support services.

These Terms of Use govern your access to and use of our website: https://aspenhealthsys.com/

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These Terms constitute a legally binding agreement between you (“User”) and Aspen Health System.

1. Definitions

User – Any individual who accesses or uses this website, regardless of age, condition, or capacity.

2. User Responsibilities

By using this website, you agree to:

• Use the website in a respectful and lawful manner
• Avoid any misuse, disruption, or interference with website functionality
• Maintain the security of any device used to access the website
• Review these Terms of Use regularly when accessing the website

If a user is under the age of majority or lacks legal authority to agree to these Terms, a parent or legal guardian must provide consent and will be responsible for all activities and consequences related to the use of the website.

When accessing third-party links from this website, users are responsible for reviewing the terms and policies of those external websites.

3. Intellectual Property Rights

All content on this website, including text, design, graphics, and materials, is the intellectual property of Aspen Health System and is protected by applicable copyright and intellectual property laws.

All rights are reserved. Unauthorized use, reproduction, or distribution is strictly prohibited.

4. Website Content and Services

• This website provides general information about healthcare coordination, provider connections, and medical billing services
• The website does not sell products or process payments
• The website does not provide medical advice, diagnosis, or emergency services
• Information about services may be provided by Aspen Health System or independent providers

By submitting information through the Contact Us page:

• You acknowledge that the information submitted is not considered private or confidential
• You consent to receive communication responses via phone, email, or other provided contact details

5. Modifications to Services and Terms

Aspen Health System reserves the right to:

• Modify, update, suspend, or discontinue any part of the website or its services at any time
• Update these Terms of Use at any time, with changes becoming effective upon posting

Continued use of the website constitutes acceptance of any updates.

6. Data Privacy and Security

We implement reasonable measures to protect user information; however:

• No method of data transmission over the internet is completely secure
• Information submitted through the website is transmitted at your own risk

Information submitted through the Contact Us page is sent directly to Aspen Health System and is not publicly displayed.

7. Communication Policy

• Users cannot create accounts or engage in real-time communication through this website
• Communication occurs only when users submit inquiries via the Contact Us page

Aspen Health System aims to respond within 3 business days, though response times may vary.

If no response is received, users are encouraged to resubmit their inquiry or contact us through alternative methods listed on the website.

Responses may be provided through:

• Email
• Phone calls
• Voicemail
• SMS/Text messages

By submitting your contact information, you consent to receive communications through these methods.

Aspen Health System reserves the right, but not the obligation, to respond to inquiries.

8. Communication Disclosures

• Communication fees may apply depending on your carrier and service plan
• Communication frequency varies based on your request or case
• Electronic communications are not guaranteed to be fully secure

Aspen Health System is not liable for any data breaches or information leaks occurring through standard communication channels.

9. SMS/Text Messaging Policy

Opt-In

Users may opt in to receive SMS communications through various methods, including:

• Submitting forms on the website
• Providing a phone number during communication
• Verbal or written consent

Opt-Out

Users may opt out at any time by:

• Replying “STOP” to any message
• Contacting Aspen Health System directly
• Not selecting SMS consent options

Help

For assistance with SMS services, users may reply “HELP.” A representative will respond within 3 business days.

Note: SMS support is not intended for medical or emergency assistance.

10. Messaging Disclosures

• Standard message and data rates may apply
• Message frequency varies
• SMS and electronic messaging are not fully secure

Aspen Health System is not responsible for any communication risks, including unauthorized access or data leaks through messaging services.

11. Limitation of Liability

This website is provided on an “as is” and “as available” basis.

Aspen Health System:

• Does not guarantee accuracy, completeness, or reliability of website content
• Is not responsible for website interruptions, errors, or technical issues
• Is not liable for damages resulting from use of the website or exposure to harmful elements such as viruses

Use of this website is at your own risk.

12. Information Disclosure

Aspen Health System may disclose user information if:

• Required by law
• Necessary to protect the safety, rights, or property of users or others

13. SMS Consent and Messaging Policy

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to:

• Platform providers
• Phone companies
• Messaging vendors
• Service providers assisting in text message delivery

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

14. SMS Messaging Standards

A. Opt-in Confirmation

"Thank you for joining Aspen Health System! For help, text HELP to +1 (832) 212-0348. To stop receiving messages, text STOP to +1 (832) 212-0348. You will receive recurring messages per month. Message and data rates may apply. View our privacy policy at https://aspenhealthsys.com/ "

B. STOP Message

"You have successfully unsubscribed from Aspen Health System. No further messages will be sent. For assistance, contact us at +1 (832) 212-0348 or email info@aspenhealthsys.com."

C. HELP Message

"For help, contact us at +1 (832) 212-0348 or email info@aspenhealthsys.com. Visit https://aspenhealthsys.com/ for additional support."

15. Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

16. Text Message Communications

We use text messaging to communicate with you about your services, updates, appointments, billing notifications, and support requests.

Normal messaging and data rates may apply depending on your carrier and mobile plan. Message frequency may vary.

Mobile carriers are not liable for delayed or undelivered messages.

17. Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

18. Opt-Out Option

You may opt out of text message communications at any time by replying STOP to any message received from Aspen Health System.

You may also request removal from SMS communications by contacting us at: info@aspenhealthsys.com

Opting out from one phone number will stop communications to that number only. You may continue to receive service-related or non-marketing messages from other phone numbers managed by Aspen Health System, and you may opt out from those communi cations separately.

19. Rights of Individuals

Individuals have the right to:

• Request access to their personal data held by Aspen Health System
• Request correction or erasure of their personal data
• Object to processing of their personal data for specific purposes
• Lodge a complaint with a supervisory authority

20. Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time.

Changes will be effective immediately upon posting on our website.

Your continued use of our services constitutes acceptance of the updated privacy policy.

We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws and regulations.

We do not share any information with third-party entities except as required to provide authorized services or comply with legal obligations.

21. Contact Us

If you have any questions or concerns about this privacy policy or would like to exercise your rights as an individual, please contact us at: